Custom Communications provides several audit services, including dependent eligibility, dependent verification and carrier premiums. These audits can save you time, generate significant cost savings and reduce your fiduciary risks by carefully monitoring eligibility status on an ongoing basis.

Our benefits administration platform automatically flags potential dependent issues, which HR can then check and correct. It also provides billing audits of carrier premiums and billing reconciliation audits.

Through our comprehensive audit process, you can confirm that enrolled dependents meet the eligibility requirements of your self-funded plan(s) and track their ongoing status. As part of Custom Communications’ audit process, we will:

• Review plan documentation
• Collect and analyze employee enrollment data
• Handle employee mailings and call center support
• Provide recordkeeping and database management
• Develop an ongoing audit plan