Custom Communications can help manage your entire benefits enrollment process, web-based or paper, during open enrollment or throughout the year. We can coordinate as many tasks as you need, from assisting employees with online enrollment to creating confirmation statements, processing life event changes, producing new hire notifications and delivering reports on status changes.

Our enrollment services include:

• Access to an employee self-service enrollment portal
• Review and processing of enrollment requests and life event changes
• Administration of evidence of insurability (EOI) submissions for life and disability insurance
• Transmittal of eligibility information (electronic and manual)
• Review and reconciliation of error reports from providers
• Access to standard report templates and reporting tools
• Generation of confirmation statements
• Maintenance of data on corporate structure (e.g., divisions, locations classes, departments) and benefits plans
• Transmittal of information (e.g., benefit deductions and employee demographic data) to customer’s payroll system